Last updated: October 28, 2026
This policy applies to purchases made in the JAYNE RODRIGUEZ online store (jaynerodriguez.shop/) from JAYNE RODRIGUEZ, Sioux Falls, South Dakota. If a bed, collar or leash is not right for your dog, here is how returns work.
Summary
- Window: 30 days from delivery.
- Condition: unused, unwashed and free of pet hair, with any tags and the original packaging.
- Return postage: free within the US on the first return per order; you pay for additional returns from the same order.
- Refund: to the original payment method, 5–7 business days after we receive and check the item.
What can be returned
Beds, mats, collars, leashes and harnesses that have not been used by a pet, show no hair, mud, marks or chewing, and still have their packaging. Try a collar or harness on indoors for a minute to check the fit, then take it off — that is fine. Beds and mats need to stay out of the crate until you are sure of the size.
Hygiene exclusions
For hygiene and animal-health reasons we cannot accept bedding that a pet has slept on, or collars, harnesses and leashes that have been worn outdoors, even once. If the item has been used, it cannot be resold, so it cannot be refunded. This does not affect your rights if an item is faulty, not as described, or not fit for purpose.
How to start a return
Email admin@jaynerodriguez.shop with your order number and the item you want to return. We reply within one business day with a return label and instructions. Please do not send anything before you hear from us — parcels without a return reference take much longer to process.
Return address: JAYNE RODRIGUEZ, 1226 N Dakota Ave, Sioux Falls, SD 57104, USA.
Exchanges
Need another size or colour? Start a return for the item you have and place a new order for the one you want — that is faster than a postal exchange, and it holds the item before it sells out. If the size you need is out of stock, we will tell you when it returns.
Faulty or incorrect items
If something arrives damaged, has a stitching or hardware fault, or is not the item you ordered, email us within 14 days with photos. We cover return postage in full and send a replacement or a refund, including original shipping, as you prefer. Stitching, buckles, clips and D-rings are also repaired outside the return window — see the repair note in our FAQ.
Late parcels
If tracking has not moved for seven days, or a parcel is marked delivered but missing, contact us and we will open a carrier claim. See our Shipping Policy for details.